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SAP C_C4HCX_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.

Topic 2

SAP Extension Suite: This section of the exam measures the skills of SAP Solution Architects and covers the SAP Extension Suite, which enables the creation of custom applications and extensions. It focuses on understanding how to extend SAP solutions to meet specific business needs. One skill to be measured is designing scalable extensions for SAP systems.

Topic 3

SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.

Topic 4

The Intelligent Enterprise: This section of the exam measures the skills of SAP Consultants and their vision for the Intelligent Enterprise. It focuses on understanding how various SAP solutions work together to create an integrated, intelligent business ecosystem. One skill to be measured is aligning technology solutions with business strategies effectively.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q69-Q74):

NEW QUESTION # 69
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using installed base management
B. Using work ticket management
C. Using knowledge base management
D. Using workflow rule management

Answer: A

Explanation:
Step 1: Equipment Management in SAP Service CloudInstalled base management allows tracking and updating of equipment structures at customer sites.
* Installed Base Management:
* Provides tools for updating equipment structure, such as adding, removing, or reassigning products.
* Tracks changes to ensure accurate service history and operational efficiency.
Step 2: Correct Approach
* SAP Help Portal: Installed base management features in SAP Service Cloud.
References

NEW QUESTION # 70
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Machine translation
B. Case categorization
C. Account categorization
D. Warranty determination

Answer: A,B

NEW QUESTION # 71
What analytics/reporting options are available for SAP Sales Cloud? Note: There are 3 correct answers to this question.

A. Dynatrace dashboards
B. Embedded reports/dashboards
C. Third-party BI integration
D. SAP Analytics Cloud Integration
E. Google Analytics integration

Answer: B,C,D

Explanation:
Step 1: Analytics and Reporting in SAP Sales CloudSAP Sales Cloud provides robust analytics options to meet diverse reporting needs.
* SAP Analytics Cloud Integration:
* Seamless integration with SAP Analytics Cloud for advanced analytics and predictive insights.
* Third-party BI Integration:
* Supports integration with third-party business intelligence tools for custom reporting.
* Embedded Reports/Dashboards:
* Out-of-the-box reports and dashboards are available within SAP Sales Cloud for real-time insights.
Step 2: Correct Analytics Options
* SAP Help Portal:SAP Sales Cloud Reporting Documentation.
* SAP Learning Hub: Analytics and reporting in SAP Sales Cloud.
References

NEW QUESTION # 72
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using installed base management
B. Using work ticket management
C. Using knowledge base management
D. Using workflow rule management

Answer: A

NEW QUESTION # 73
Which statement describes SAP One Domain Model?

A. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
B. It is a domain model for classifying integration types to different domains.
C. It is a model for SAP applications to synchronize business objects with common attributes and use common semantics.
D. It is a model for defining analytical content with common attributes and common semantics for SAP applications.

Answer: B

NEW QUESTION # 74
......

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